Shipping policy
Prices, taxes and shipping costs
All prices shown on the Product pages of the Website or quoted by the Customer service centre include sales taxes/VAT but exclude shipping costs and other taxes unless otherwise stated.
Shipping costs, if any, are described in the Shipping Policy (under section 6 below) or on the Website. Shipping costs are not stated on the Product pages but will be added to the Product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.
We reserve the right to modify prices and delivery costs at any time without prior notice.
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All the Products shown on the Website will be produced after the Order Confirmation. Expected production times are:
- 4 weeks for printed/painted articles
- 3 weeks for simple/plain articles
We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a Product that we have explained to you will take additional time to deliver. If delivery of Products is delayed by an event outside our control, we will inform you as soon as possible.
Shipping costs will be added on the Check-out page, based on the final destination, dimension of the bag and any eventual promotion. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.
A courier will take care of your shipment, a tracking services will be activated. They delivery usually from Monday to Friday, we can not specify a time. If you will not be available, the courier will try again during the following days. They might call you in order to organize the delivery. Sapaf is not responsible for any problems with the courier.
If you can not find your Country among those listed at the Checkout, this means that we are not planning to ship to your Country yet. However, since Sapaf wants the best for its customers, please contact us at sapaf@sapaf54.it to find a solution.
Any customs duties and taxes are included in the price shown at Checkout, we ship to all destinations in DDP (Delivery Duty Paid), this means you don't have to worry about it. All local taxes on imports are your responsibility, Sapaf is not responsible for reporting or paying additional local taxes of individual countries. We therefore invite you to contact the competent authorities of your country in advance to check the costs and any import limits.
In case of refusal of the goods by the customer or non-delivery for other reasons (ie incorrect address and / or telephone number of the receiver, repeated absence of the recipient, etc.) the amount will be withheld to cover the following costs: sending goods + return of goods + customs fees and charged to the customer
To receive the delivery of the products, the Customer shall sign the relevant receipt provided to him, having checked that:
- the number of items delivered corresponds to the number indicated in the bill of parcels,
- the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).
Any damage detected in the packaging and/or the product, and any discrepancy found in the number of items or in the indications contained in the bill of parcels, shall be immediately reported in the bill of parcel to be returned to the courier