Terms of service

Last Update: April 2021


Welcome to the www.sapafatelier1954.com website, the official online shop of Sapaf srl.

The products marketed on the www.sapafatelier1954.com website (hereinafter, the “Website”) are sold and invoiced by Sapaf srl a company having its registered office in Via del Padule 76, 50018 Scandicci (FI) Italy, registered with the Chamber of Commerce Industry Handicraft and Agriculture of Firenze, Taxpayer Identification Number, VAT and registration number with the Companies’ Registry n. 00408470482 (“Sapaf”).

Access to and use of the Website are conditional on your review, understanding and acceptance of these General Terms and Conditions of Use. If you do not agree with these General Conditions of Use or with part of them, please do not use and do not access the Website.

1. Updates to these Terms of Use

We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the Platform.

2. Our privacy policy

Our information collection practices on the Platforms are governed by the terms of our Privacy Policy.

3. Conditions of Sale

Customers purchasing Sapaf products online must read the Conditions of Sale, which will govern the terms and conditions of any such purchases.

4. Intellectual property rights

The contents present on the Website (i.e. works, images, photographs, music, sounds and videos, documents, drawings, pictures, logos and any other material) are protected by copyright and by all other IP rights of Sapaf or of the third parties, if any, that Sapaf has engaged. It is forbidden to reproduce, in whole or in part, in whatever form, the Website and its contents without Sapaf’s express written consent.

5. Trademarks

The exclusive owner of all trademarks and distinctive signs present on the Website, also for the purposes of distinguishing the products, is Sapaf, who has also the exclusive right to use them. Any unauthorized use or use that is not compliant with the law is strictly forbidden and can have legal consequences.

6. Inbound and outbound links from the Website to third party sites

The Website may contain hypertext links (the "links") to other sites that are unrelated to the Website. You must therefore carefully read the conditions of use of the third party sites you visit and their privacy policies, as these Conditions of Use and the Privacy Policy refer exclusively to the Website.

Conversely, it will be possible to activate on third party sites links redirecting to the Website, only if the Website Operator has given his prior consent.

7. Contents

The access, use and browsing of the Website are for your personal use only, and must always be unrelated to your commercial, entrepreneurial and professional activities. Using and browsing the Website are activities performed by you and, as such, no liability can be attributed to the Website Operator for the incorrect use of the Website.

Sapaf has adopted all reasonable measures aimed at preventing the posting on the Website of contents and images that are likely to infringe a person’s human rights and dignity, in all possible forms and expressions. Should you deem however that such contents are offensive to your religious or ethical sensibility, or your dignity, please report it to us, using our contact form.

8. Applicable law and dispute resolution

These General Conditions of Use are governed by Italian law.

9. Contact us

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below.

Sapaf srl, Via del Padule, 76, 50018 Scandicci (FI), Italy


Last update: April 2021


These general conditions of sale (the “Conditions of Sale”) apply to any provision of personalization services (the “Services”) as well as to any sales of products advertised on the website www.sapafatelier1954.it (the “Website”) from Sapaf srl, a company having its registered office in Via del Padule 76, 50018 Scandicci (FI) Italy, registered with the Chamber of Commerce Industry Handicraft and Agriculture of Firenze, Taxpayer Identification Number, VAT and registration number with the Companies’ Registry n. 00408470482 (“Sapaf”).

By placing an order through the Website, or in any case using it, you agree to be bound by the Terms of Use and Privacy and Cookie Policy, the terms of which are incorporated into these Conditions of Sale.

Please read these Conditions of Sale carefully. Please note that before placing an order for Products, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any Products.

Sales concluded through physical points of sale or third parties (such as authorized retailers) are not subject to these Conditions of Sale.

1. Products

The products offered for sale by Sapaf are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet.

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Sales Channels, in advertisements or catalogues or as provided by the Customer service centre is accurate and complete.

2. Personalized services

On the “BeSpoke” section of the Website, you can request a customization of the Products.

Orders for personalized Products cannot be cancelled and such Products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund.

3. Order Process

The order process of the Website will include the following:

i) Add to Shopping Bag: Once you have chosen a Product, you may place this Product in your shopping bag. You may then decide to continue shopping for other Products and add them to your shopping bag (subject to availability and quantity limits).

ii) Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several Products you have selected from the shopping bag as part of the checkout process.

iii) Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information. You should carefully check and confirm all details on the order summary page before placing your order. Here you can ask you wish to receive the invoice for the purchased products.

iv) Placing of Order: You then check the relevant box and place your order. It is the moment when your obligation to pay the price arises.

v) Confirmation of Order & Shipment: once you have made your choice and your order has been placed through the Website, you will receive an e-mail confirming the details of your order and, upon shipment of your order, we will send you a confirmation of the shipment via email. This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

4. Prices, taxes and shipping costs

All prices shown on the Product pages of the Website or quoted by the Customer service centre include sales taxes/VAT but exclude shipping costs and other taxes unless otherwise stated.

Shipping costs, if any, are described in the Shipping Policy (under section 6 below) or on the Website. Shipping costs are not stated on the Product pages but will be added to the Product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.

We reserve the right to modify prices and delivery costs at any time without prior notice.

5. Payment

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.

All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

If a bank transfer option is chosen, you will be shown the bank details. We do not charge a fee for bank wire transfers for orders made through the Website or Customer service centre, however, some financial institutions may charge a fee for using a bank wire transfer. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.

6. Delivery

All the Products shown on the Website will be produced after the Order Confirmation. Expected production times are:

  • 4 weeks for printed/painted articles
  • 3 weeks for simple/plain articles

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a Product that we have explained to you will take additional time to deliver. If delivery of Products is delayed by an event outside our control, we will inform you as soon as possible.

Shipping costs will be added on the Check-out page, based on the final destination, dimension of the bag and any eventual promotion. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.

A courier will take care of your shipment, a tracking services will be activated. They delivery usually from Monday to Friday, we can not specify a time. If you will not be available, the courier will try again during the following days. They might call you in order to organize the delivery. Sapaf is not responsible for any problems with the courier.

If you can not find your Country among those listed at the Checkout, this means that we are not planning to ship to your Country yet. However, since Sapaf wants the best for its customers, please contact us at sapaf@sapaf54.it to find a solution.

Any customs duties and taxes are included in the price shown at Checkout, we ship to all destinations in DDP (Delivery Duty Paid), this means you don't have to worry about it. All local taxes on imports are your responsibility, Sapaf is not responsible for reporting or paying additional local taxes of individual countries. We therefore invite you to contact the competent authorities of your country in advance to check the costs and any import limits.

In case of refusal of the goods by the customer or non-delivery for other reasons (ie incorrect address and / or telephone number of the receiver, repeated absence of the recipient, etc.) the amount will be withheld to cover the following costs: sending goods + return of goods + customs fees and charged to the customer

To receive the delivery of the products, the Customer shall sign the relevant receipt provided to him, having checked that:

  • the number of items delivered corresponds to the number indicated in the bill of parcels,
  • the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).

Any damage detected in the packaging and/or the product, and any discrepancy found in the number of items or in the indications contained in the bill of parcels, shall be immediately reported in the bill of parcel to be returned to the courier.

7. Returns and Exchanges


You have the right to cancel the contract of sale relating to one or more Products without giving any reason fourteen (14) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires physical possession of the Products in your order.

To cancel the contract and return your product(s), you can contact our Customer service centre and follow the instructions that will be given to you, or you can send an email to sapaf@sapaf54.it.

The right to cancel does not apply, among others, in case of personalized, tailor-made goods (section 2).


Products that have been purchased through the Website may only be returned to the Sapaf warehouse at the address given by our Customer service centre.

Products that have not been purchased through the Website may NOT be returned to Sapaf warehouse.

In case of return due to withdrawal from the contract, the return shipment will be at your expense.


Our Products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Serapian box and delivery package, including all accessories and documents. The product must be given back as indicated below:

  • The right of withdrawal may be exercised only with respect to the entire purchased product, partial withdrawals (accessories, complements, etc.) are not permitted.
  • The Customer has no right to withdraw from the purchase agreement if the supplied products were made in accordance with the Customer’s specifications or are clearly personalized.
  • The transit of the product/s, until the Customer receives confirmation that the product has been properly returned and delivered to the Sapaf warehouse, shall be at the Customer's exclusive responsibility for the cases indicated under points above. Therefore, if the product has been damaged during transit, Sapaf shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Customer and the withdrawal notice will be cancelled.
  • Sapaf accepts no responsibility for products damaged, stolen or lost while in transit, or, in any case, in relation to their shipping, whenever the shipping back to Sapaf is processed according to one of the modalities indicated under the points above.
  • If you have received free items as part of your order, they must be returned with the products.

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.


If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned Product by the Sapaf warehouse.

8. Repairs

For any repair inquiries relating to a Product ordered through the Website, please contact our Customer service centre.

9. Warranties

All products sold by Sapaf are covered by a 24 (twenty-four) month guarantee for lack of conformity. To benefit from the guarantee, Customer must keep the relevant invoice, or receipt of payment, together with the bill of parcels.

The warranty for lack of conformity will be applicable only if the product has been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the product.

In the event that Sapaf is unable, for any reason, to return the guaranteed product (restored or replaced), or if the restoration or replacement proves to be too burdensome also in consideration of the value of the product, Sapaf may adequately reduce the paid price or make a full refund, and the agreement will be terminated.

If a product return is envisaged in the warranty, Customer will return the product in its original packaging, with all its parts (including packaging materials, documents and accessories).

10. Our privacy policy

Our information collection practices on the Platforms are governed by the terms of our Privacy Policy.

11. Applicable law and dispute resolution

These General Conditions of Sale are governed by Italian law.

12. Agreement

The contract replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject of the contract, together with the order, the general conditions relating to the use of the site and the relative conditions to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.

13. Language

The sales contract is drawn up in two versions: Italian, English. In case of discrepancies in the translation, the Italian version will prevail.

14. Contact us

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.

Sapaf Customer service centre

T. (+39) 055 72 10 23
Monday - Friday 10-12 a.m. // 2-6 p.m. (GMT +1)

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